FakeLife / help
Support
For help with a check, purchase, report, or account, write to support@usejovita.com.
Tell us the device and app version you used and what happened. You can include a scan ID from the app. Please do not email passwords, sign-in codes, payment details, or media you do not want to share by email.
Common questions
Why did I get “insufficient evidence”?
FakeLife reports what it could access and assess. An inaccessible post, missing media, or unavailable source may leave too little information for a claim assessment.
What happens if a check fails?
A credit reserved for a check is restored when processing fails. If your balance still looks wrong, contact support with the scan ID.
How do I restore a purchase?
Open the purchase screen in the app and choose Restore. Sign in with the same FakeLife account email you used when purchasing.
How do I cancel a subscription?
Use the subscription settings in the App Store or Google Play account used for the purchase. Deleting the FakeLife app or account does not cancel the store subscription.
How do I remove a report or account?
Delete individual reports in the app. For account deletion, follow the steps on our Delete account page.
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